Preston Photographic Society
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Complaints Procedure

Home > Resources > Policy and Rules Documents  > ​Complaints Procedure
If you have a complaint about our organisation we want to hear about it and we will do our best to put it right.

Our Complaints Procedure has the following goals:
  • To deal with complaints fairly, efficiently and effectively;
  • To ensure that all complaints are handled in a consistent manner throughout;
  • To use complaints constructively in the planning and improvement across the​ society for the benefit of all members and stakeholders.
Complaints Procedure

How do I complain?

All complaints should be, forwarded via email to [email protected] or handed to any committee member who will forward it on to the Preston Photographic Society secretary.
Please ensure you use the word Complaint in the subject header field. Tell us about your complaint as succinctly as you can.

What happens next

You will receive email confirmation within 5 working days that your complaint has been received, along with notification of the date your complaint will be tabled at the next available committee meeting. ( These are normally held on the 2nd Wednesday of each month).

You may also be contacted to make sure that we have understood your complaint properly.

The committee will subsequently review your complaint and determine if
 (a) it 
falls within their remit to resolve and;
 (b) is resolvable within the existing rules 
and regulations.

You will be informed via email or letter of the outcome within 10 days of your complaint being reviewed.

Unhappy with the Decision?

If you are unhappy with the outcome, you have the right to appeal, but you must be able to show that new circumstances or new information that was not previously included in your original complaint has now become available.

Policy Review

Version 1 - 2018/19
Secretary: Iain Jack 07881 733639 (M)
Contact: [email protected]

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© 2025 Preston Photography Society
  • Home
  • About
    • Meet the Committee
    • Contact
    • Membership
  • News and Events
    • Preston City Events
    • Photo Walks 2025
  • Syllabus
  • Internal Competitions
    • Advanced Section
    • Flora & Fauna
    • Fox Talbot
    • Open Colour Prints
    • Open Mono Prints
    • Novice Section
    • Theme
  • External Competitions
    • Overview of External Competitions >
      • External Organisations
      • How to Enter External Competitions
      • PPS External Competitions Summary
    • PAGB >
      • PAGB Overview
      • PAGB - Cup >
        • PAGB - Cup Overview
        • PAGB GB Cup 2022
        • PAGB GB Cup 2021
      • PAGB - Awards for Photographic Merit
    • 3 Way Battle >
      • 3 Way Battle - 2023
      • 3 Way Battle - 2022
      • 3 Way Battle - 2021
      • 3 Way Battle - 2020
      • 3 Way Battle - 2019
    • L&CPU >
      • L&CPU Digital Knockout 2023
      • L&CPU Digital Knockout 2022
      • L&CPU Digital Knockout 2021
      • L&CPU Digital Knockout 2020
      • L&CPU Annual Club Competition 2023
      • L&CPU Annual Club Competition 2022
      • L&CPU Annual Club 2021
      • L&CPU Annual Club 2020
    • ICPA >
      • ICPA Knockout - 2024
      • ICPA Knockout - 2023
      • ICPA Knock Out - 2022
      • ICPA Knock Out - 2021
    • Ted Coleman Memorial Overview >
      • Ted Coleman 2024
      • Ted Coleman 2022
    • The North Cheshire Challenge (NCC)
    • Oldham Mono PDI
    • Melbourne Cup >
      • Melbourne Cup - PPS Images 2023
      • Melbourne Cup - PPS Images 2022
      • Melbourne Cup - PPS Images 2021
      • Melbourne Cup - PPS Images 2020
    • The Bob Robinson Trophy 2024
  • Members Gallery
    • Angela Kershaw
    • Ann Edwards
    • Asif Mohammad
    • Charles Budge
    • Dave Bennion
    • Dave Duxbury
    • Dave Pratt
    • David Vaudrey
    • Dee Hounslea
    • Derek Clarkson
    • Gary Cook
    • Gerard Hopkinson
    • Graham Heys
    • Graham Mills
    • Iain Jack
    • Ian Bamber
    • Ian Heslop
    • Jeanie Lazenby
    • Julie Knowles
    • Karen Browne
    • Kathryn Metcalfe
    • Lee Inskip Clark
    • Lesley Wilkinson
    • Louise Ollerton
    • Lucy Allen
    • Lynda McGennity
    • Maria Ann Hampton
    • Max Knowles
    • Michael Tempan
    • Mick Porter
    • Neil Fleming
    • Nigel Austin
    • Paul Ascroft
    • Paul Rushton
    • Paul Yates
    • Peter Bunting
    • Richard Blackburn
    • Robert Hardman
    • Robert Turley
    • Sandie McQueen
    • Sandra Wiseman
    • Stephen Pennington
    • Thomas Keough
    • Tim Gilbert
    • Tony Bain
    • Warren Budge
    • William Kay
    • William Mathews
    • Zoe De Sylva
  • Portrait Nights
  • Resources
    • Policy Documents
    • Tutorials and Videos >
      • New Video Tutorials
      • Lightroom Tutorials
    • Useful Links >
      • Film Photography
      • Photo Entry
      • Previous Speakers
  • Archive
    • Opening night competition 2024
    • Season 2023/2024 >
      • Opening night competition 2023
      • Three on a Theme 2023/24
      • Stephen Riley Cup 2024
      • Image of the year 2023/24
    • Season 2022/2023 >
      • Season 2020/2021
      • Stephen Riley Cup 2023
      • Three on a Theme 2022/23
    • Season 2021/2022