Preston Photographic Society
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Complaints Procedure

Home > Resources > Policy and Rules Documents  > ​Complaints Procedure
If you have a complaint about our organisation we want to hear about it and we will do our best to put it right.

Our Complaints Procedure has the following goals:
  • To deal with complaints fairly, efficiently and effectively;
  • To ensure that all complaints are handled in a consistent manner throughout;
  • To use complaints constructively in the planning and improvement across the​ society for the benefit of all members and stakeholders.
Complaints Procedure

How do I complain?

All complaints should be, forwarded via email to contactppssecretary@gmail.com or handed to any committee member who will forward it on to the Preston Photographic Society secretary.
Please ensure you use the word Complaint in the subject header field. Tell us about your complaint as succinctly as you can.

What happens next

You will receive email confirmation within 5 working days that your complaint has been received, along with notification of the date your complaint will be tabled at the next available committee meeting. ( These are normally held on the 2nd Wednesday of each month).

You may also be contacted to make sure that we have understood your complaint properly.

The committee will subsequently review your complaint and determine if
 (a) it 
falls within their remit to resolve and;
 (b) is resolvable within the existing rules 
and regulations.

You will be informed via email or letter of the outcome within 10 days of your complaint being reviewed.

Unhappy with the Decision?

If you are unhappy with the outcome, you have the right to appeal, but you must be able to show that new circumstances or new information that was not previously included in your original complaint has now become available.

Policy Review

Version 1 - 2018/19
Secretary: Iain Jack 07881 733639 (M)
Contact: contactppssecretary@gmail.com

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© 2022 Preston Photography Society
  • Home
  • About
    • Meet the Committee
    • Contact
    • Membership
  • News and Events
    • Preston City Events
    • Photo Walks 2023
  • Syllabus
  • Internal Competitions
    • Advanced Section
    • Flora & Fauna
    • Fox Talbot
    • Open Colour Prints
    • Open Mono Prints
    • Novice Section
    • Theme
  • External Competitions
    • Overview of External Competitions >
      • External Organisations
      • How to Enter External Competitions
      • How to Enter
    • PAGB >
      • PAGB Overview
      • PAGB - Cup >
        • PAGB - Cup Overview
        • PAGB GB Cup 2022
        • PAGB GB Cup 2021
      • PAGB - Awards for Photographic Merit
    • 3 Way Battle >
      • 3 Way Battle - 2022
      • 3 Way Battle - 2021
      • 3 Way Battle - 2020
      • 3 Way Battle - 2019
    • L&CPU >
      • L&CPU Digital Knockout 2022
      • L&CPU Digital Knockout 2021
      • L&CPU Digital Knockout 2020
      • L&CPU Digital Knockout 2019
      • L&CPU Annual Club 2021
      • L&CPU Annual Club 2020
      • L&CPU Annual Club Competition 2022
    • ICPA >
      • ICPA Knock Out - 2022
      • ICPA Knock Out - 2021
    • Melbourne Cup >
      • Melbourne Cup - PPS Images 2022
      • Melbourne Cup - PPS Images 2021
      • Melbourne Cup - PPS Images 2020
    • Ted Coleman >
      • Ted Coleman Memorial Overview
    • The North Cheshire Challenge (NCC)
    • Oldham Mono PDI
  • Members Gallery
    • Aaron Birchall
    • Alf Myers
    • Allison Lyon
    • Angela Kershaw
    • Ann Edwards
    • Anthony Sharples
    • Asif Mohammad
    • Charles Budge
    • Charlotte Whittle
    • Dave Bennion
    • Dave Duxbury
    • Dave Pratt
    • David Vaudrey
    • Dee Hounslea
    • Derek Clarkson
    • Gary Cook
    • Graham Mills
    • Harry Mountain
    • Iain Jack
    • Ian Bamber
    • Ian Heslop
    • Ian McGill
    • Jeanie Lazenby
    • Karen Browne
    • Lee Inskip Clark
    • Lesley Wilkinson
    • Louise Ollerton
    • Lucy Allen
    • Lynda McGennity
    • Maria Ann Hampton
    • Michael Tempan
    • Michael Wilson
    • Mick Porter
    • Mick Rawcliffe
    • Neil Fleming
    • Oliver Doree
    • Paul Ascroft
    • Paul Rushton
    • Paul Yates
    • Peter Bunting
    • Ray Sergeant
    • Robert Turley
    • Ryszard Kosik
    • Sandie McQueen
    • Sandra Wiseman
    • Stephen Pennington
    • Tim Gilbert
    • Trevor Southward
    • Warren Budge
    • William Mathews
  • Portrait Nights
  • Resources
    • Policy Documents
    • Tutorials and Videos >
      • Tutorials
      • New Video Tutorials
      • Lightroom Tutorials
    • Useful Links >
      • Photo Entry
  • Archive
    • Opening night competition 2022/23
    • Stephen Riley Cup 2022
    • Season 2021/2022
    • Season 2020/2021
    • Season 2019/2020
    • Virtual Exhibition 2020
    • Stephen Riley